A Confidential Owner Brief
Staffing agencies lose significant revenue after administrative professionals are placed — not because candidates are bad, but because Microsoft Word and Excel proficiency is assumed, not verified.
Resumes, interviews, and references do not reveal real-world administrative workflow ability.
This loss is silent, consistent, and invisible to leadership.
Most agencies rely on:
By the time the client complains, the damage is already done.
Word and Excel inefficiency only appears under pressure — when real work begins.
For over 20 years, organizations hired me to:
Through this work, I identified a consistent operational gap that no reports, dashboards, or metrics reveal.
To my knowledge, no other consultant has been embedded inside the administrative workday at this depth or duration.
That is why I can identify this loss — and why others cannot.
I do not sell generic software training.
Most importantly, owners regain control over a revenue variable that was previously invisible.
This solution is based on:
It is not theory.
It is not certification-based.
It is not generic training.
It is experiential knowledge no one else has.
Credibility in this work does not come from certifications or theory. It comes from long-term trust earned under real-world conditions.
In addition, I have received multiple invitations from professional administrative associations to present this work — not once, but repeatedly — a signal that the insight resonates with the people doing the work every day.
This is not theoretical training. It is operational knowledge validated by some of the most demanding environments in the world.
I start with a demonstration, not a sales pitch.
I show you (the owners:)
The demonstration is free.
If it makes sense, we talk next steps.
If not, you walk away with insight you didn’t have before.